Nakama Noodles: Your Nakama Noodles box includes at least 8 noodle packs, cups, and bowls. Ramen will always be the main focus, but delicious soba and udon noodles are included as well! You will alos get bonus items depending on the subscription you choose. Click here to see what's inside the Nakama Noodles box.

Naniwa Box: Your Naniwa box includes a minimum of 15 snacks, including everything from crackers and chips (crisps if you're in the UK!) to jellies, gummies, chocolate, and baked treats.

Yes, we do! Scan the QR code on each month’s flyer and you’ll find our item guide with information about the common allergens for each product that we have translated from the manufacturer's allergen list.

You’ll also find a brief description of each item and, when needed, translated instructions on how to prepare the products.

Unfortunately, we don’t offer customizations for our boxes. However, we have plenty of Japanese products at MiauMall that fit all kinds of dietary restrictions.

Unfortunately, we don’t have vegan, kosher, or halal options in our boxes, but you can check the main MiauMall website for snacks and noodles that fit a variety of diets.

While you can’t purchase previous boxes, you can still purchase individual items included in previous boxes while supplies last at MiauMall. Check out "Boxes>Past Boxes" to see what's available!

Unfortunately, we do not allow customized boxes. If you sign up for our newsletter, you can get a sneak peek at the next month's selection.

We change the contents of the box each month, so there's always something new! Feel free to contact us anytime if you have a question about your upcoming noodles.

No worries! Here’s all you have to do to fix it. Just contact customer service with a photo of the expired item and we will refund the amount according the prices below:

Naniwa Box: 450 JPY per item
Nakama Noodles: 700 JPY per item

The refund will be in your original payment currency, subject to the exchange rate on the date of refund.

Note: The refund only applies if the item expired before it was delivered.

Your Account Page is your way of checking your orders, sending invite codes, and managing your subscription! For those with subscriptions, your My Page is important for keeping track of your subscriptions and their shipment status.

Sure! We're open to different situations and we are more than happy to work with you! To skip a month, please contact us directly through the Contact Us page.* 

When skipping a month, be sure to do so well before 9:00am on the first day of the month of your desired skip. (Ex.: If you wish to skip your April 2024 box, contact us well before 9:00am April 1). This will help to ensure that our team has time to put that information into our system.**

Be aware that you will not receive that month’s box and will only receive the following month’s box. (Ex. If you skip your December 2023 box, your next shipment will be the January 2024 box and not the December 2023 box).

Be aware that the end of your subscription will be pushed back by one month in the event of a skip. (Ex.: If your subscription’s initial end was scheduled for June 2024, your new last box will be the July 2024 box.)

*Generally, we only allow one skip per customer per subscription, but you can still contact us and we can work to find a solution.

**As we only reply during working hours in our Japanese office, please be sure to contact us with enough time to make the change. Generally, we will get back to you within 3 business days (except in the case of the Japanese New Years holiday [December 28 to January 3] and the Golden Week Holiday [May 3 to May 5]).

You can cancel your subscription from your My Account. Following the instructions on the page will submit a request for a refund. The request should be approved after about one business day. Once the cancellation is approved, you will receive a refund to your original payment method within a week. While the total cost of the boxes you have already received cannot be refunded, we can refund the amount you have not received. However, the amount refunded will be the total that you paid minus the full price of each box. For example, if you get a 3-month subscription at $143.85 USD and receive one box, the full price of the box ($49.95 USD) will be deducted. The final refund will then be $93.90 USD.

Once a subscription is cancelled or expires, you can't reactivate it through your My Account page. However, you can buy a new subscription of your choice just like before to get more tasty goodies delivered to your door!

First, change your shipping address on your account. Then, contact Customer Service to make sure that you have the correct address for your active subscription.

Canada: As of September 17, 2024, GST/HST (5-15% of the purchase price, depending on your province or territory of residence) will be collected at checkout. Please note that GST/HST does not cover British Columbia Provincial Sales Tax (7%), Manitoba Retail Sales Tax (7%), Saskatchewan Provincial Sales Tax (6%), or Quebec Sales Tax (9.975%). Customers who receive an invoice for these provincial sales taxes are advised to contact Customer Service for reimbursement.

European Union: As of September 17, 2024, VAT (17-27% of the purchase price, depending on your country of residence) will be collected at checkout.

If you are a resident of Canada or the European Union and have a current subscription placed prior to September 17, 2024, you may be invoiced for sales tax upon receipt of your order as you did not prepay sales tax at checkout.

If you prepaid sales tax after September 17 and are invoiced again by your shipping carrier, please contact Customer Service for reimbursement.

Technically, you have to make a subscription. However, it is totally okay to sign up for a 1-month non-renew subscription which will allow you to get a single box.

• We can provide a refund or compensation in the case of an undelivered box if a box does not arrive within 45 days of shipment. Once 45 days have passed, you can reach out to Customer Service for a refund or compensation. However, this does not include delays caused by the customer (i.e. wrong delivery address, package returned due to absence, etc.).
• If you are dissatisfied with the service and would like to cancel the rest of your multi-month subscription, you can cancel for a partial refund. To do so, please go to your [My Page]→[View Orders] and click [Cancel Order]. This will submit a request for a refund. The request should be approved after about one business day. Once the cancellation is approved, you will receive a refund to your original payment method within a week. While the total cost of the boxes you have already received cannot be refunded, we can refund the amount you have not received. However, the amount refunded will be the total that you paid minus the full price of each box. For example, if you get a 3-month subscription and receive one box, the full price of the box will be deducted. The final refund will cover the cost of two boxes.
• We do not provide full refunds or compensation under other circumstances.

1. First, check to confirm that you’re using a compatible payment method. Available payment methods for subscriptions may differ from those available to MiauMall.
2. If the payment method is valid but you are still experiencing an error, try again after 10 minutes. There may be a temporary error on the site.
3. If the problem persists, please contact customer service and we will work to find a solution.

After your initial payment, the payment cycle / renewal cycle will then start on the 1st, as this is the start of the new box cycle. This is so that you can get your next box as soon as possible.

Applying a coupon is easy. Just apply the coupon code at checkout before you make your subscription and you're all set! Unfortunately, you can only use one at a time.

We accept major credit cards, PayPal, and Shop Pay!

To ensure consistent pricing, we currently base our prices in United States dollars. We take care of the currency conversion, so you will only be charged in your local currency without additional conversion fees.

You will be charged immediately and we will immediately fill your box with tasty items!

Upon auto-renewal at the end of a pre-paid subscription, you will then be charged at the beginning of every month.

Yes, the total is charged in full upon subscribing. If you choose an auto-renew plan, your plan will automatically renew month-to-month at the end of the initial subscription period.

The cut-off date for each month’s box is 0:00PST on the 1st of each month. For example, if you finish the subscription process on 23:59PST on May 31st, you will receive May’s advertised box. However, if you subscribe at 0:00 on June 1st, you will receive the new June box and can no longer receive May’s box.

Although ramen is usually fine for import, some countries and regions have regulations that restrict the import of pork and pork-related products and may affect whether or not it can be imported into your country/area.

As ramen and some snacks may contain pork or pork extract, please check your country/area’s import laws before purchase as we cannot be responsible for any losses that may occur with importing food items. In some cases, we will restrict shipping to countries/regions that have not allowed shipping of Nakama Noodles due to meat byproducts.

As of 2024, Germany, Spain, and Italy are not able to accept deliveries of Nakama Noodles because some noodle products contain seasonings derived from animal products. We apologize for the inconvenience and thank you for your understanding.

• For most countries, we use the express couriers FedEx and DHL to ship your package.
• For China (excluding Hong Kong, Macau/Macao, and Taiwan), we use domestic express delivery couriers such as Shentong, Zhongtong, Yunda, and SF Express.
• The courier may depend on the situation and region. You can contact our Customer Service for your exact situation.
• Delivery estimates: Boxes usually arrive within two weeks (or 10 business days) via FedEx. However, the actual delivery time may change depending on the location (especially remote locations) and situation or season.

*At the moment, we cannot ship to remote areas as determined by our courier. To check if you're eligible for shipping, just enter your postal code in the designated check area on the cart page.

Shipping is covered by MiauMall, so don’t worry about the cost of shipping for the box.*

*At the moment, we cannot ship to remote areas as determined by our courier. To check if you're eligible for shipping, just enter your postal code in the designated check area on the cart page.

• If you have an item that is damaged to the point of being inedible (i.e. smashed packaging), here’s all you have to do to fix it. Just contact customer service with a photo of the broken item and we will refund 750 JPY per item* in your original payment currency, subject to the exchange rate on the date of refund.

*Melted contents or easily breakable snacks (i.e. cookies, chips, senbei, etc.) do not qualify.

• If there is an item missing, please check the Noodle Guide to find the name of the item you are missing. Contact Customer Service with a picture of the whole box and its contents and provide the photo. We will refund 750 JPY per missing item in your original payment currency, subject to the exchange rate on the date of refund. This must be done within 7 days of delivery.

Because our main focus is providing Japanese snacks, noodles, and other goods to the rest of the world, we do not ship within Japan.

Oh no! If your box hasn’t arrived yet, please take the following steps. (1) Check and confirm the shipping date. (2) Contact us so that we can follow up with the courier. (3) Be on the lookout for updates from us. (4) If delivery exceeds 45 days after the date of shipment, contact us and we will begin the refund or reimbursement process for that month’s box. *Not applicable for shipping delays caused by the user.

We will ship your box as soon as possible, usually shipping within 3-5 business days. Boxes usually arrive within two weeks (or 10 business days). However, the actual delivery time may change depending on the location (especially remote locations) and situation or season.

Should a pack be returned, we will contact you directly to offer solutions for you to receive your box.

Missing pack: Should a pack not be delivered a month after you received the shipping confirmation email, please reach out to us so that we can assist you and make sure you get your favorite box!

The cost of each box depends on which subscription you choose:

1-month subscription: $44.95 USD

3-month subscription: $131.85 USD ($43.95 USD per box)

6-month subscription: $42.95 USD ($257.70 USD per box)

12-month subscription: $41.95 USD ($503.40 USD per box)

*An additional $4 USD fee applies for gift cards

3-, 6-, and 12-month subscribers of Nakama Noodles are eligible to receive bonus items with the first box of a subscription.

3-month subscription: Reusable Chopsticks

6-month subscription: Reusable Chopsticks, Ramen Spoon

12-month subscription: Reusable Chopsticks, Ramen Spoon, Ramen Bowl.

MiauMall is based in Osaka, Japan. Our office is in Suita City in a neighborhood called Esaka.

Yup! We’ve got you covered for the shipping costs of your boxes!

Nakama Noodles and Naniwa Box are owned by MiauMall, an amazing platform for buying high-quality Japanese goods.

Nakama Noodles was created in 2023 and Naniwa Box was created in 2024.

Yes, it is necessary to create an account. It will allow you to manage your delivery address, check the status of your order as well as retrieve the pack's tracking information.

You can choose the duration you want to be subscribed for, and if you want it to automatically renew or not. You'll then receive one new pack with exciting products from Japan on a monthly basis until your subscription ends!

Yes, but it's possible to only make a one-time purchase by choosing a 1-month subscription.

When you leave a review and complete a short survey for any of your past orders, we’ll send you 10% off your next subscription!

How it Works

After submitting a review and survey, we’ll send a unique one-time coupon to your email. This coupon can be applied to any future subscription option of your choice.

Review Requirements

• Minimum Length: 50 characters or more.
• Content Guidelines: Please keep it respectful, safe for work, and free of inappropriate language.
• Honesty: We want your genuine feedback! Whether it’s praise or constructive criticism, your voice helps us improve and delight you even more.

Note: Each customer can leave one review for this offer.

Survey Details

• Time to Complete: About 5 minutes.
• Honest Feedback: We value your candid responses, and we'd love it if you take a moment to answer the optional questions too.
• Limit: The survey is available for one submission per customer.

Important Notes

• You must be subscribed to our newsletter and complete both the review and survey following the guidelines to qualify.
• The coupon cannot be combined with other discounts or promotions.
• It’s a one-time use coupon, valid only for new purchases—not applicable to existing subscriptions.